Seven Hills (Bath) Ltd Terms & Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

 

About Us

This website is owned and operated by Seven Hills (Bath) Ltd

 

If you need to contact us, please e­mail us at [email protected]

 

VAT number:152432144

 

Company registration number:8320485

 

Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e­mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e­mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e­mail confirming acceptance of your order, and there will be no contract between us.

 

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

 

Website Information
We make every effort to ensure that the information contained on our website is correct and up to date. Seven Hills reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only.

Damaged Goods
While every order is dispatched in perfect condition our product range can sometimes be fragile. Goods can get damaged in transit and once in a while they don't make it to their destination as they should. If your goods arrive in a damaged condition, please retain the product and packaging and contact us immediately. Email [email protected]

Nuts
All Seven Hills products may contain traces of nuts

 

Delivery

We aim to process and send out orders on the same day as we receive them whenever possible but it maybe that the order has to be processed and delivered on the next day. We use Royal Mail first class for all deliveries. For orders below £25 there is a flat delivery rate of £3.70

 

Cancellation and returns

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e­mail us or write to us.

 

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

 

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

 

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

 

This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

 

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

 

Changes to these terms

These terms were last changed in April 2020. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.